RETURNS AND REFUNDS
RETURNS ON PURCHASES FROM OUR STORE
Products
We provide a full refund or store credit on new and unopened products within 21 days of purchase in our NYC shop or within 21 days of receipt from our website.
Services
Payments on services and treatments in our shop are non-refundable. Your happiness and satisfaction are of the utmost importance to us. If you have any questions or concerns, please reach out to us at hello@silvermirror.com or call us at 646-861-0089 and we will be more than happy to help.
Gift Cards
Silver Mirror gift cards should be treated like cash. Lost or stolen cards cannot be replaced. Unused balances on gift cards cannot be redeemed for cash.
RETURNS FROM ONLINE
By Mail
If you are not satisfied with your unused and unopened product within 21 days of receipt, please send us an e-mail at hello@silvermirror.com with your order number and item(s) you would like to return. We will process your return and send you return instructions. Please note that return shipping charges are the responsibility of the customer.
Once we receive the return item, we will issue a refund to the original form of payment.
To Our Shop (Manhattan-NYC)
Please bring your unused and unopened product and receipt to our facial bar at 862 Lexington Ave (between 64th and 65th St). We are happy to issue you a full refund or store credit.